General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the services provided by Aqua Win. They explain the relationship between us and our users, the responsibilities that come with an account, and the basic operational rules for promotions, payments and dispute handling. We encourage you to read them carefully; by using the site you agree to comply with these terms.

Account responsibilities

When you register an account you must provide accurate, up-to-date information and keep your login details secure. You are responsible for all activity that occurs under your account. Do not share your password or allow others to access your account. If you suspect unauthorised use, contact support through the site immediately.

Verification and checks

We may require identity and payment-method verification before allowing certain actions, including withdrawals. You agree to provide requested documents and information promptly. Failure to complete verification may result in temporary restrictions or account suspension.

Eligibility requirements

To use our services you must meet any minimum legal age and other eligibility rules that apply in your location. Access to specific games, features or promotions may be restricted based on your location or other legal requirements. We reserve the right to refuse or close accounts that do not meet eligibility criteria.

Acceptable platform use

Use the platform fairly and lawfully. Prohibited activity includes collusion, use of bots or scripts, chargeback abuse, falsifying documents, money-laundering behaviour and exploiting software or promotions. We may limit, suspend or close accounts and withhold funds where misuse or fraud is reasonably suspected.

General bonus and promotion rules

Promotions are governed by specific terms that accompany each offer. Eligibility, wagering requirements, eligible games, maximum bet rules and expiry periods vary by promotion. Promotions may exclude certain payment methods. Bonus terms are final for the promotion and prevail over general statements where applicable. Abuse of bonuses or attempts to circumvent conditions may result in bonus voiding and account action.

Deposits and withdrawals

AquaWin supports a range of payment methods. Deposit and withdrawal options, minimums, maximums and processing times vary by method and are shown in the cashier. We may require full verification before processing withdrawals. Transactions may be delayed or declined for compliance checks, suspected fraud or other security reasons.

Dispute resolution

If you have a dispute, contact our support team via the on-site help channels. We will acknowledge and review your claim, and aim to respond within a reasonable timeframe. If a satisfactory resolution cannot be reached through support, you may seek independent advice. Continued use of the service does not waive your right to raise concerns.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on-site or via account messages where reasonably possible. Continued use of the service after changes are published indicates acceptance of the revised terms. Always check this page before using the service.

If you have questions about these terms, please use the help centre on the site to contact our support team.