Responsible Gambling Policy

At Aqua Win we take responsible gambling seriously. We want every player to enjoy controlled play, make informed choices and stay safe while using our services. This page outlines the practical tools we provide, signs of problem gambling to watch for and how to get help if you feel your play is becoming a concern.

Player protection principles

We promote safe play by offering clear information, easy-to-use controls and timely support. Our approach is to prevent harm through proactive limits, transparent account activity and quick access to help. We encourage players to set personal boundaries and to use the tools available in their account.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you place into your account. Limits may be adjusted via your account settings, and changes can be subject to a short cooling-off period depending on the adjustment type.

Loss limits

Loss limits let you cap net losses across a chosen period. Use this tool to limit how much you can lose before play is paused, helping you manage bankroll and avoid chasing losses.

Time limits and session management

Session limits and reality checks remind you how long you have been playing. You can set daily session lengths or automatic breaks to keep play within comfortable timeframes.

Self-exclusion and account breaks

If you need a longer break, you can request temporary or permanent self-exclusion. Self-exclusion requests can be made through live chat or by contacting support. We aim to activate self-exclusion requests promptly, with targeted processing times noted in your account. During exclusion, access to the account is blocked and promotional contact is stopped.

Recognising problematic behaviour

Look out for signs such as spending more time or money than intended, borrowing to play, hiding play from others or repeatedly chasing losses. If you notice these patterns in yourself or someone close to you, consider using limits, taking a timeout or requesting self-exclusion.

Tips for maintaining control

Set realistic deposit and time limits before you play. Only gamble with money you can afford to lose. Take regular breaks, avoid chasing losses and treat gambling as entertainment rather than income. Keep track of wins and losses in your account history to stay informed.

Getting help and support

If you need assistance, contact our support team via live chat or email at [email protected]. We can help apply limits, set exclusions or provide account history on request. For professional help, please contact qualified local support services in your area. If you are concerned about immediate harm, seek urgent local assistance.

If you have questions about the tools we offer, visit your account Responsible Gambling section or speak to support for personalised guidance.