Get in touch with our team
Need help? Our support team is available to assist with questions, account-related issues, technical concerns and general feedback. Contact us any time via live chat, email or phone for practical, timely help. We can guide you through deposits, withdrawals, verification and bonus queries, and we’ll direct your enquiry to the right team. Use the contact details below to reach the department that best fits your request.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email response usually within 24 hours) |
| General enquiries | [email protected] (billing, deposits, account settings, for non-urgent queries) |
| Affiliate enquiries | [email protected] (partnership applications and reporting, manager support, response within 48 hours) |
| Phone | +1 347 926 1845 (voice support Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7 - Email Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing concise information helps us avoid delays and speeds up case handling.
Send us a message
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Most support requests are handled promptly and you can expect a reply within one business day. If your issue is more complex, such as verification, payment checks or dispute investigations, it may take longer to resolve. Response times depend on the problem's nature and required checks, and we will keep you updated by email until the matter is closed.
Feedback
Aqua Win values your input. Please share feedback, suggestions, or ideas to help us improve the site, game selection, promotions, or support. We review every message carefully and use insights to fix issues, refine features, and enhance the user experience. Your feedback makes the site better for everyone - thanks for taking the time to reach out.