Privacy and Data Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you use the Aqua Win website and related services. We care about your privacy and aim to be clear about what data we process, why we process it and how you can manage your information.
Types of data we collect
Personal data
We collect information you provide when registering an account, verifying identity, contacting support or using account features. This may include your name, date of birth, email address, phone number, billing and payment details, and identity documents when required for verification.
Technical data
When you visit our site we collect technical information to operate and secure the service. This includes IP address, device and browser details, operating system, language, screen resolution, and connection information. We also collect usage data such as pages viewed and time spent on the site.
Transactional data
We record financial and transactional information related to deposits, withdrawals, bets and game activity. This includes transaction amounts, currencies, payment method identifiers, timestamps and other data needed to process payments and monitor for fraud or abuse.
How we use information
Your data is used to operate your account, process payments, provide customer support, deliver personalised offers where applicable, prevent fraud, comply with legal obligations and improve our services. We only use personal information for the purposes explained at the time of collection or as permitted by law.
Data protection practices
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction. Measures include encryption of sensitive data, access controls for staff, and secure storage systems. While we strive to protect data, no online system is completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality, analyse site usage and support marketing where permitted. You can control cookie settings in your browser and opt out of certain tracking technologies, but disabling some cookies may affect site functionality.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections, or request deletion where applicable. You may also object to certain processing or ask us to restrict processing in some circumstances. Requests will be handled in line with applicable privacy practices.
Access, correction and deletion
To access, update or remove your personal information, sign in to your account and use the available settings or contact our support team. We may require identity verification before fulfilling requests that affect account security. Certain information may be retained as required for record-keeping, fraud prevention or legal compliance.
Information sharing and third parties
We may share data with payment processors, fraud-detection services, identity-verification providers and other trusted partners who perform services on our behalf. We require these partners to protect your data and to use it only for the purposes we specify. We will not sell your personal information.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on the site with an updated effective date. If you have questions or wish to contact us about privacy matters, email [email protected] and we will respond as soon as possible.
Where the brand is mentioned in account messaging or support, you may see the alternative spelling AquaWin used in interfaces and communications.